PUBLIC OFFER AGREEMENT

1. GENERAL PROVISIONS

1.1. This legal document constitutes an agreement between the online service (hereinafter referred to as the "Seller") and any user (treated as an individual, legal entity, or sole proprietor), hereinafter referred to as the "Buyer".

1.2. This document regulates all aspects of purchasing flowers and gifts (hereinafter referred to as "Goods") by the Buyer through the Seller's website.

1.3. This Agreement is a public offer in accordance with Articles 633 and 641 of the Civil Code of Ukraine and has full legal force equivalent to an oral agreement.

1.4. Acceptance of this offer, confirming the conclusion of the Agreement, occurs upon payment for the ordered Goods through the online service website.

1.5. Terms used in this Agreement, unless otherwise stated, have the following meanings:

  • "Online Service" — the Seller's website for retail and wholesale sales after virtual inspection of product photos.

  • "Seller" — FOP Batiekho Svitlana Mykolaivna or organization engaged in the sale of Goods.

  • "Goods" — assortment of products available for sale on the Seller's website.

  • "Buyer" — individual or legal entity placing an order.

  • "Recipient" — person designated by the Buyer to receive the ordered Goods.

  • "Acceptance" — full and unconditional agreement to the terms of the Agreement.

  • "Order" — specific items from the Goods selected by the Buyer when placing a request.

2. SUBJECT OF THE AGREEMENT

2.1. The Seller sells Goods in accordance with the current price list on the website, and the Buyer makes payment and receives the Goods according to the terms of this Agreement.

2.2. The conclusion and execution of this Agreement are governed by the Civil Code of Ukraine, the Law of Ukraine "On Consumer Rights Protection," and the Law of Ukraine "On E-Commerce."

3. ORDER PROCESS

3.1. Placing an Order

3.1.1. Website orders: the Buyer can place orders at any time through the website. Other communication channels include phone, chat, Skype, and Viber.

3.1.2. Delivery terms: in some cities, delivery is included in the order cost. In other locations, delivery cost is calculated separately.

3.1.3. Order preparation: after payment, orders are prepared within a few hours.

3.1.4. Evening delivery: orders after 6:00 PM for same-day delivery may require prior agreement.

3.1.5. Accurate delivery information: the Buyer must provide correct information about themselves and the Recipient. Errors may affect delivery.

3.2. Payment Procedure

3.2.1. Payment confirms the Buyer's agreement to this Agreement.

3.2.2. Payment methods: transfer to Seller's account or via online payment systems. Payment date is considered the date funds are credited.

3.2.3. Prices are valid at the time of order placement.

3.2.4. Orders are processed after payment is received.

3.2.5. Buyer notification: payment confirmation is sent via e-mail.

3.2.6. Account payments: Buyer can provide proof via photo or scanned receipt.

3.3. Delivery Terms

3.3.1. Delivery requirements: one order — one address, date, and time. Separate orders are required for multiple recipients or addresses.

3.3.2. Prior agreement: the Seller contacts the Recipient via the phone number provided.

3.3.3. Delivery without prior agreement: if the Recipient is absent, the order may be delivered to third parties. Unclaimed orders are considered completed.

3.3.4. Same-day delivery: 2–3 hours after payment and agreement with the Recipient.

3.3.5. Next-day morning delivery: orders paid before 7:00 PM the previous day.

3.3.6. Order changes: up to 4 hours before delivery; after preparation, a new order is required.

3.3.7. Photo service: provided if technically possible and with Recipient's consent.

3.4. Holiday Orders

3.4.1. Holiday orders (New Year, Feb 14, March 8) are processed within the day. Delivery time is approximate and not guaranteed.

3.4.2. Confirmation and photo report: up to 2 business days; photo report not guaranteed.

3.4.3. Recipient signature required upon receipt.

3.5. Surprise Orders

3.5.1. Surprise delivery: without prior agreement. If "do not call Recipient" option is selected, Buyer guarantees Recipient presence.

4. ORDER FULFILLMENT TIME

4.1. Delivery depends on Recipient's location: in-city 3–4 hours; outside city — arranged with manager.

4.2. Delivery responsibility: if delivery fails due to Seller, repeat delivery is free.

4.3. Delivery moment: considered complete when transferred to Recipient/Buyer.

4.4. Agreement validity: from conclusion until order delivery.

5. REPLACEMENT OF MISSING COMPONENTS

5.1. Orders are formed according to Buyer's requirements.

5.2. Missing components are replaced with Buyer's consent or, if not possible, Seller decides replacement.

5.3. Holiday replacement: without Buyer's consent.

5.4. Non-flower items: replaced with similar item of the same price category.

5.5. Appearance: discrepancy with website images is not grounds for return.

5.6. Informational materials are for reference only.

6. RETURNS, REFUNDS, AND COMPENSATION

6.1. Return limitations: flowers and soft toys are non-returnable (Law of Ukraine "On Consumer Rights Protection").

6.2. Return conditions: complaint within 24 hours with photos. Late complaints or incorrect order numbers/abusive language are not considered.

6.3. Replacement: damaged Goods must be returned; Seller may refuse replacement for Recipient-specific reasons (e.g., allergy).

6.4. Refusal: after order creation — payment not refundable; before order creation — refund possible upon notification.

6.5. Complaint processing: up to 10 business days; results sent by e-mail.

6.6. Compensation: limited to order value.

7. AGREEMENT DURATION AND CHANGES

7.1. Agreement confirmed by Acceptance of the Offer.

7.2. Validity: from payment until obligations are fulfilled.

7.3. Changes: Seller may update terms; the latest version is on the website.

7.4. Buyer agrees that changes automatically apply to concluded Agreement.

8. CONFIDENTIALITY

8.1. Data protection: Seller guarantees confidentiality of Buyer information.

8.2. Personal data use: only for order fulfillment, not for commercial purposes.

8.3. Data processing: Buyer consents when placing order; refusal prevents order processing.

8.4. Data may be shared with banks, couriers, external services (CRM, analytics) only to the extent necessary for order fulfillment.

8.5. Payment data protected with SSL encryption.

9. LIABILITY

9.1. Risk before delivery — Seller; after — Recipient.

9.2. Seller may delegate duties to third parties while retaining responsibility.

9.3. Improper use — Buyer/Recipient responsibility.

9.4. Disputes resolved under Ukrainian law.

10. INTERNATIONAL ORDERS

10.1. Minimum 3 days notice (Russia and Belarus not served).

10.2. Delivery time: 10:00–18:00 local time, approximate.

10.3. Orders must include flowers; additional items may be replaced with extra flowers.

10.4. Component substitution: in case of unavailable flowers, color scheme preserved.

10.5. Recipient contacts: full address, phone, full name — mandatory.

10.6. Contact with Recipient before delivery.

10.7. Weekend delivery: Sunday — automatic transfer to Monday.

10.8. Order status: e-mail within 2 business days.

10.9. Photo report: not guaranteed.

IMPORTANT: Agreement is considered concluded upon payment of the order.

Recipient: FOP Batiekho Svitlana Mykolaivna
IBAN: UA283220010000026007370074429
Tax ID / EDRPOU: 2667404142
Bank: Joint Stock Company “UNIVERSAL BANK”
MFO: 322001
Bank EDRPOU: 21133352